Change Order Status

On the details page, you can change the status of the order to ‘Completed’ or another status.  The order will be moved to the completed tab.

Once the order is marked as complete, any markup amounts that are due to be paid to the practitioner are released.

Practitioners are able to cancel an order up until any item in the order is fulfilled. Practitioners can do this in their account, by locating the order in Order History and choosing cancel from the Action List next to the order. This option disappears once fulfillment begins (not finished).

The admin can cancel an order by changing the status to “Cancelled.”   This will trigger an email to the practitioner notifying them that the order was cancelled.  You can modify this email and all emails in Notification Settings