Legal
Privacy Policy
Last updatedSeptember 23, 2026
Dispensary Tree respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how 1591660 Ontario Corp., doing business as Dispensary Tree (“Dispensary Tree,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our public website, including www.dispensary-tree.com (the “Website”).
This covers the Website only
Information processed inside the Dispensary Tree SaaS Platform — patient records, formulas, orders and anything customers enter on behalf of their patients or practitioners — is governed by separate privacy and data-processing terms, not by this policy.
Contents
- 01Important: This Privacy Policy Applies to the Website Only
- 02Information We Collect
- 03Cookies and Similar Technologies
- 04Analytics
- 05How We Use Personal Information
- 06Why We Process Personal Information
- 07Marketing Communications
- 08How We Share Personal Information
- 09Third-Party Websites and Services
- 10How We Protect Personal Information
- 11How Long We Retain Information
- 12International Processing
- 13Your Privacy Rights
- 14Do Not Track Signals
- 15Children’s Privacy
- 16Do Not Submit Patient or Clinical Information
- 17Changes to This Privacy Policy
- 18Contact Us
Section 01Important: This Privacy Policy Applies to the Website Only
This Privacy Policy applies solely to personal information collected through the public-facing Dispensary Tree Website and related Website communications.
This Privacy Policy does not govern information processed through the Dispensary Tree software-as-a-service platform (the “SaaS Platform”).
The SaaS Platform may process substantially different information, including information entered or managed by customers on behalf of their patients, practitioners, employees, students, supervisors, or other authorized users.
Information processed through the SaaS Platform is governed by separate agreements, privacy provisions, and data-processing terms applicable to the SaaS Platform.
Nothing in this Privacy Policy is intended to replace, modify, or supplement those separate agreements.
Section 02Information We Collect
Depending on how you interact with the Website, we may collect the following categories of information.
Information You Provide to Us
When you voluntarily provide information through the Website, we may collect:
- Name
- Email address
- Telephone number
- Company, clinic, school, or organization name
- Job title or professional role
- Information contained in messages, inquiries, or demonstration requests
- Information provided through forms or communications
- Any other information you choose to provide
You are not required to provide personal information simply to browse most areas of the Website.
Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically through our hosting providers, security systems, analytics services, or other technologies used to operate the Website.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location derived from an IP address
- Referring website
- Pages visited
- Date and time of visits
- Website interactions
- Diagnostic and performance information
- Other technical usage information
Section 04Analytics
We may use analytics services to better understand how visitors interact with the Website.
Analytics providers may collect information such as:
- Device information
- Browser information
- IP address
- Referring websites
- Pages viewed
- Session activity
- General usage patterns
This information helps us improve the Website, evaluate performance, understand visitor interests, and improve our marketing efforts.
The analytics providers we use may change from time to time.
Section 05How We Use Personal Information
We may use personal information to:
- Respond to inquiries and requests;
- Respond to demonstration requests;
- Communicate with prospective customers;
- Provide requested information;
- Deliver and improve Website functionality;
- Improve our products and services;
- Analyze Website performance;
- Evaluate marketing effectiveness;
- Detect and prevent fraud, abuse, or security incidents;
- Maintain the security of our systems;
- Enforce our legal rights;
- Comply with legal obligations; and
- Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.
Section 06Why We Process Personal Information
Depending on the circumstances, we process personal information:
- To provide information or services you request;
- To communicate with you;
- To operate and improve the Website;
- To pursue legitimate business interests;
- To comply with legal obligations;
- To protect our rights and security; and
- Based on consent where consent is required by applicable law.
Section 07Marketing Communications
If you provide contact information to us, we may use it to communicate with you about:
- Requested demonstrations;
- Product information;
- Service updates;
- New features;
- Educational content;
- Industry information;
- Marketing communications; and
- Other information related to Dispensary Tree.
Where required by applicable law, including Canada’s Anti-Spam Legislation (CASL), we will obtain consent before sending commercial electronic messages.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in an email; or
- Contacting us directly.
Withdrawing consent does not affect our ability to send transactional, administrative, security, or other communications permitted by law.
Section 09Third-Party Websites and Services
The Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Your interactions with third-party websites are governed by their own terms and privacy policies.
We encourage you to review those policies before providing personal information.
Section 10How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
Despite these safeguards, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should avoid submitting confidential, sensitive, or patient-related information through general Website forms unless specifically requested by Dispensary Tree.
Section 11How Long We Retain Information
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes for which it was collected;
- Maintain appropriate business records;
- Resolve disputes;
- Enforce agreements;
- Comply with legal obligations; and
- Protect our legal interests.
Retention periods vary depending on the nature of the information and the purpose for which it was collected.
Section 12International Processing
Dispensary Tree operates from Canada, but some of our service providers may operate in Canada, the United States, or other countries.
As a result, personal information may be processed or stored outside the province, state, or country in which you reside.
Information transferred to another jurisdiction may become subject to the laws of that jurisdiction and may be accessible to courts, regulators, law enforcement agencies, or government authorities in accordance with applicable law.
Section 13Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal information.
These rights may include:
- Accessing personal information we hold about you;
- Correcting inaccurate information;
- Requesting deletion of information where applicable;
- Withdrawing consent;
- Requesting information about how personal information is used; and
- Exercising other rights available under applicable law.
These rights may be subject to legal limitations and exceptions.
To exercise any privacy rights, please contact us using the information below.
Section 14Do Not Track Signals
Some web browsers offer a “Do Not Track” feature.
At this time, the Website does not respond to browser-based Do Not Track signals.
If our practices change in the future, this Privacy Policy will be updated accordingly.
Section 15Children’s Privacy
The Website is intended for business and professional audiences and is not directed toward children.
We do not knowingly collect personal information from children through the Website.
If you believe a child has provided personal information through the Website, please contact us so that we can review and, where appropriate, delete the information.
Section 16Do Not Submit Patient or Clinical Information
The public Website is not intended for the submission of patient records, medical information, clinical information, or other sensitive health information.
Please do not submit patient information, health information, or other sensitive information through Website contact forms, demonstration requests, or general Website communications.
If you are a customer of the SaaS Platform, information entered into the SaaS Platform is governed by separate agreements and privacy or data-processing terms applicable to that service.
Section 17Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, technologies, legal requirements, or business practices.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by law, we will provide additional notice regarding material changes.
Section 18Contact Us
If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns regarding our handling of personal information, please contact:
Privacy Officer
Dispensary Tree
1591660 Ontario Corp.
Ontario, Canada
Email: support@dispensary-tree.com
We will respond to privacy-related inquiries within the time required by applicable law.
Effective Date: September 23, 2026