Email Notifications

Go to Admin > Settings > Notifications > Email

You can customize all the emails sent to patients, practitioners and to the admin.

Edit Email

You can edit the email and change the text of all emails. Please be cautious about modify emails pertaining to password and username verification / lost passwords, and do not remove tags in the emails which will use information from the database. Most emails are safe to edit, and if you delete something by accident, you can contact us for assistance.

Email Signature

An email signature will appear at the bottom of ALL emails.  You can create one email signature by adding text and images to the edit box.

Email Tracking

You can track all emails and ensure they were delivered or not.   Tracking information is also availalbe on the admin dashboard.Email Settings

You can change the Admin, Support and Sales Email Addresses.

Support Address – If a practitioner submits the contact form, it will be sent to this email address

Admin Address- All emails triggered to the admin will be sent here

• do not erase any of the mailgun settings or email will stop working. You can also register your own FREE mailgun email account and control your email server. (not necessary)

Custom Emails

You can create your own custom emails, which you can send to Practitioners and Patients. These emails right now are not triggered automatically. You can send these emails when you are viewing an Order in the Admin by selecting the email you want to send to the Patient or Practitioner.

Email Fields

All emails have data that you can merge into the email.  If you edit an email, you can see fields available for that email.  The following is a list of available fields.

Delivery

• {DELIVERY_TYPE}

• {TOTAL_SHIPPING_CHARGE}

• • {SHIPPING_COMPANY}

• {SHIPPING_NAME}

• {SHIPPING_CARRIER}

• {SHIPPING_ADDRESS}

• SHIPPING_DATETIME}

• {TRACKING_NUMBER}

• {USER}